Privacy Policy

1. Information We Collect

We may collect information necessary to provide and support the service, including:

• Business account and service configuration information.
• Technician account and operational contact information provided by a service business.
• Customer service request details, including name, phone number, address or service location, service issue, urgency, and call metadata.
• Job status, technician offers, acceptance or decline activity, completion status, and operational logs.
• Wholesale restaurant and business details; contact names and phone numbers; products, quantities, units, and requested dates; message content and call or voicemail transcripts; and order review, correction, confirmation, and channel delivery records.

2. How We Use Information

We use this information to:

• Answer and route service calls.
• Create and manage service requests.
• Notify available technicians through enabled operational channels; SMS is activated only after technician keyword opt-in.
• Allow technicians to accept, decline, update, or complete jobs.
• Send operational updates related to service requests.
• Maintain security, reliability, audit logs, and customer support.
• Interpret Wholesale requests in English or Spanish, identify the restaurant, prepare orders, flag missing or ambiguous details for review, and make the request available to authorized business staff.

Wholesale uses AI-assisted speech processing and order interpretation. Order details can be reviewed and corrected by authorized staff. A receipt acknowledgment does not guarantee inventory, supplier acceptance, or delivery.

3. SMS Communications

Service businesses may provide technician account and operational contact information. Employer-provided contact information alone is not SMS consent. Brinko AI activates operational SMS messages for a technician only after that technician personally opts in by texting START to +13058719962.

After keyword opt-in, Brinko AI may send operational dispatch and job status alerts to technicians when a service request is created or updated. Message frequency may vary based on job activity. Message and data rates may apply. Technicians can reply STOP to opt out and HELP for help.

Brinko AI does not use this SMS program for marketing or promotional messages. Mobile information and SMS consent will not be sold or shared with third parties for their marketing or promotional purposes. We will not share a technician’s SMS opt-in data or consent status with third parties for purposes unrelated to providing the Brinko AI messaging service.

For Wholesale, an incoming order or a business-provided phone number does not by itself authorize marketing messages. Operational SMS replies are enabled only when the applicable consent, carrier, and messaging registration requirements are met. Automated outgoing Wholesale SMS remains disabled until those requirements are satisfied. For an enabled SMS service, reply STOP to opt out or HELP for assistance. Message frequency varies; message and data rates may apply.

Where enabled, Wholesale uses the official WhatsApp Business Platform to receive requests and provide permitted service replies, subject to WhatsApp messaging rules and applicable consent requirements. Sending a service request does not enroll you in promotional communications. You can ask us to stop replies or use WhatsApp blocking controls.

4. Sharing of Information

We do not sell personal information. We may share operational information with the relevant service business, assigned technicians, communications providers such as Telnyx, infrastructure providers, professional advisers, and government or legal authorities when required by law. We use service providers only as necessary to operate, secure, and support the service.

For Wholesale, providers include Meta (WhatsApp message delivery), Telnyx (telephone, SMS, and consented voicemail), OpenAI (speech processing and order interpretation), Supabase (data storage and authentication), and Fly.io (application hosting). Information is processed through the providers needed for the channel and service used. Order information is available to the relevant restaurant or supplier and its authorized staff as needed to handle the request.

5. Data Retention

We retain operational records for as long as reasonably necessary to provide the service, comply with legal obligations, resolve disputes, enforce agreements, and improve reliability.

This includes Wholesale messages, transcripts, order details, and processing records. The Wholesale voicemail fallback requests consent before recording a message; it does not enable general recording of normal Wholesale calls. Voicemail audio is processed for transcription and scheduled for deletion after the transcript is saved and queued for order processing. Failed processing and deletion are retried; provider failures can delay deletion. Audio is not stored in the Wholesale order database. Transcripts remain subject to the retention purposes above and controlled access.

6. Security

We use reasonable technical and organizational measures designed to protect information. However, no transmission, storage system, or security control can be guaranteed to be completely secure.

Wholesale controls include authenticated, role-scoped access to business records, encrypted transport, and signature verification for provider webhooks. Voicemail transcription is accessible through authorized service and business access rather than a public recording link.

7. Your Choices

• Technicians may contact their employer or Brinko AI to update their contact information.
• Reply STOP to stop operational SMS alerts.
• Contact sales@brinkoai.com with privacy questions or requests.

Depending on applicable law, you may request access to, correction of, or deletion of your personal information, or information about its processing, by emailing sales@brinkoai.com. We may need to verify your identity and authority to access business records. Requests are handled subject to applicable legal requirements and permitted retention obligations. Opting out of messages does not automatically delete order or consent records.

8. Contact

Villa Oculta LLC, operator of Brinko AI
Email: sales@brinkoai.com